Shipping policy

Shipping Policy

Thank you for shopping with UrbanRebel! We are committed to ensuring that your orders are delivered to you promptly and securely. Please review our shipping policy below for details regarding processing times, shipping methods, and other important information.

1. Processing Times

  • All orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email.

  • During high-volume periods (e.g., holidays, sales events), processing times may be slightly longer. We appreciate your patience during these times.

2. Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout based on your location and the selected shipping method.

  • Estimated delivery times are as follows:

    • Standard Shipping: Please be patient as all these items are custom made. Usual shipping times are within 1-2 weeks. 

  • Please note that delivery times are estimates and may vary due to unforeseen circumstances (e.g., weather delays, and carrier issues).

3. International Shipping

  • We currently ship to the following countries: USA.

  • International shipping rates and delivery times will vary depending on the destination. Additional customs fees, duties, or taxes may apply and are the responsibility of the customer.

4. Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number. Use this number to track your package on the carrier’s website.

5. Lost, Stolen, or Damaged Packages

  • UrbanRebel is not responsible for packages lost, stolen, or damaged during transit. However, if you encounter any issues, please contact us at [Customer Support Email/Phone Number], and we will assist you in filing a claim with the carrier.

6. Shipping Restrictions

  • We are unable to ship to P.O. boxes, APO/FPO addresses, or certain restricted areas.

  • Some items may have shipping restrictions due to size, weight, or carrier limitations.

7. Incorrect Shipping Addresses

  • Please ensure that your shipping address is correct at checkout. UrbanRebel is not responsible for orders shipped to incorrect or incomplete addresses.

  • If you realize there is an error in your shipping address, contact us immediately at [support@urbanrebelwear.com]. We will do our best to update the address before the order ships.

8. Returns and Exchanges

  • For details on returns and exchanges, please refer to our [Return Policy] (https://urbanrebelwear.com/policies/refund-policy).

If you have any further questions about our shipping policy, feel free to contact us at [support@urbanrebelwear.com]. Thank you for choosing UrbanRebel!